MORLOOMA

Return Policy

Policy Documentation

This Returns and Refund Policy applies to purchases made through morlooma. By placing an order, you are agreeing to the terms outlined below.

Section 01

Return Eligibility

To be eligible for a return, all items must meet the following conditions:

Pristine Condition

Items must be unused, unworn and in original condition.

Original Packaging

All original packaging, tags and accessories must be included.

Resale Condition

The item must be suitable for resale.

No Damage

Items showing wear, damage, or alteration may be refused.

Please Note: Sale items are final sale and are not eligible for return or exchange unless the product is defective or incorrect.

Section 02

Return Timeframes

Option A

Change of Mind

Returns without product issues:

Return request within 7 days of receiving order
Return shipping costs are customer's responsibility
Original shipping fees are non-refundable

Option B

Product Issues

For defective, damaged, or incorrect items:

We cover return shipping costs
Request within 30 days of delivery
Provide clear photos and description
Refund or replacement offered once confirmed

Section 03

Non-Returnable Items

The following items are not eligible for return or exchange:

Promotional Items

Sale Items

Made-to-Order

Items not meeting return conditions are also ineligible. Your statutory rights remain unaffected.

Section 04

Non-Received Items

If you have not received your order:

Step 1

Within 24 hours of delivery status showing "delivered"

Step 2

Verification

Proof of non-receipt may be required

Step 3

Resolution

Replacement shipment or refund issued

Section 05

Special Situations

Refused Deliveries

If an order is refused and returned to us: refund will only be processed once the returned item has been received. Original shipping fees will not be refunded.

Unauthorized Returns

Returns sent without prior approval may be refused. Any resulting loss or shipping costs will be borne by the customer.

Fraud Prevention

We reserve the right to refuse returns in cases of:

Excessive wear and tear or misuse
Indications of fraudulent or abusive activity
Violation of this returns and refund policy

Section 06

Refund Processing

Payment Method

Refunds issued to original payment method

Processing Time

3–5 business days from receipt and inspection

Bank Processing

Allow additional time for bank reflection

Section 07

Contact Us

For questions regarding returns, refunds, or delivery issues:

E-mail At

[email protected]

Response within 1–2 business days (up to 48 hours)

Important Delivery Information

Order Processing Time

Orders are processed within 24 business hours of payment confirmation, excluding peak periods, public holidays, or unforeseen circumstances. Please note that order processing time is separate from shipping time.

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